VUCA Institute overview
Ownership
100% Black female owned
B-BBEE status
Level 1 Contributor
Based in
Sandton, Johannesburg
Delivery
In person, virtual and blended
About us
VUCA Institute of Leadership Development supports organisations to maximise human potential and improve operational and organisational effectiveness.
We bring together human capital development, leadership development, advisory services and applied research to help clients respond to strategic priorities, build institutional capability and improve performance.
Our work spans the public sector, private sector, professional bodies, non-profit organisations and non-governmental organisations. We support organisations and participants in South Africa and internationally through tailored programmes and services, with delivery arrangements suited to the nature of the work and each client’s needs.
VUCA’s services include leadership and management development, skills development, strategy and policy support, organisational development, performance improvement, research and evaluation, curriculum and qualification development, Recognition of Prior Learning, assessment and quality assurance support.
ACROSS SECTORS & BORDERS
Sectors we serve
Public Sector
- Strategic planning, governance and policy
- Performance management and service delivery
- Institutional strengthening and leadership development
Private Sector
- Leadership and management development
- Organisational effectiveness and performance improvement
- Customer service, change management and skills development
Education, Training and Skills Development
- Curriculum and qualification development
- Learning programme design, assessment, moderation and Recognition of Prior Learning (RPL)
- Quality assurance and accreditation support
Energy, Oil and Gas and Industry
- Technical and management training for energy and industry
- Leadership and competency development
- Workplace learning and capacity building
Non-Governmental Organisations and Non-Profit Organisations
- Strategic planning, governance and organisational development
- Leadership development and capacity building
- Research and programme evaluation
Development and International Organisations
- Research, evaluation and stakeholder engagement
- Capacity building and programme support
- Policy analysis and institutional development
Professional Bodies
- Continuing professional development and professional learning
- Standards support and member development
- Research and organisational advisory services
VISION & MISSION
The purpose behind our work
OUR MISSION
VUCA helps clients to become high performance organisations by maximising human potential, improving operational and organisational effectiveness and efficiency through personalised, focused and innovative approaches.
OUR VALUES
The principles we work by
Professionalism
Integrity
Customer focus
Service excellence
Results oriented
Transparency
Fairness
Accountability
HISTORY & EXPERIENCE
Established in 2011
Grounded in experience
VUCA was established and registered in South Africa in 2011. Its work spans skills development, leadership development, advisory assignments and research.
Our Chief Executive Officer and Founder
Daisy Mafubelu
Daisy Mafubelu is the Chief Executive Officer and Founder of VUCA Institute of Leadership Development. She is a Senior Consultant and Education, Training and Development (ETD) Practitioner with more than 30 years of experience across the South African public service, international organisations, consulting, education and training.
Daisy has served as a Head of Department and Accounting Officer in the Limpopo Provincial Government, held senior management positions in the Free State Provincial Government and served as an Assistant Director-General at the World Health Organization. She also held a senior diplomatic position at South Africa’s Permanent Mission to the United Nations in Geneva.
MoreLess about Daisy Mafubelu
Her experience includes executive leadership, facilitation, assessment, moderation, Recognition of Prior Learning (RPL), curriculum development, research, organisational development and institutional capacity building. She has designed and delivered accredited and non-accredited programmes in public administration, service delivery, financial management, strategic leadership, supply chain management, change management, customer service and related management disciplines, including programmes in the oil and gas industry.
She holds an MBA from the University of the Witwatersrand, as well as qualifications in business management, health management and nursing.
KEY AREAS OF EXPERTISE
Three connected areas of practice
Human Capital
- Skills development
- Leadership development, mentoring and coaching
- Talent management
- Organisational design
- Change management
Advisory Services
- Strategy and policy development
- Implementation and evaluation
- Transformation and change management facilitation
Research
- Qualitative and quantitative research
- Programme and project evaluation
- Customer satisfaction surveys
Specialised training domains
Strategy and Strategic Planning
- Enterprise strategy design, formulation and implementation
- Executive strategy facilitation and alignment
- Strategic risk integration and mitigation planning
- Strategic performance management
- Strategic research and evidence-based planning
- Policy design, analysis and implementation
Governance, Compliance and the Public Sector
- Public administration
- Governance and accountability
- Ethical leadership and decision-making
- Records and document management
- Regulatory compliance
- Stakeholder engagement and consultation
Energy, Infrastructure and Technical Systems
- LNG terminals and LNG terminal operations
- Upstream Oil and Gas Asset Management
- SAP in the Oil and Gas Industry
- Professional Oil and Gas Project Management
- Oil, gas and petroleum logistics and supply chain management
- Power systems and energy distribution fundamentals
Banking, Financial Services and Financial Regulation
- Banking regulation, compliance and market conduct
- Conventional and Islamic banking products
- Consumer protection in financial services
- Credit, lending practices and financial inclusion
- Financial management, controls and governance
Business and Project Management
- Project management
- Programme and portfolio management
- Project finance and investment appraisal
- Risk management
- Business process improvement
Human Capital and Organisational Development
- Organisational development
- Human resources management
- Leadership and management development
- Coaching skills for managers
- Change management
Communication, Customer Service and Interpersonal Competencies
- Communication and presentation skills
- Customer care and service excellence
- Negotiation and conflict management
- Emotional intelligence
Monitoring, Evaluation and Continuous Improvement
- Monitoring and evaluation
- Results-based management
- Baseline, mid-term and end-line evaluations
- Impact evaluation
- Data analysis for decision-making
- Continuous improvement systems
EXPERIENCE & ACHIEVEMENTS
Experience across our areas of practice
Organisations we have worked with
PEOPLE & CAPABILITY
Human Capital
230+
More than 230 participants have qualified with National Certificates and National Diplomas in Public Administration.
700+
More than 700 government officials have qualified in skills programmes in Service Delivery, including
160+ Senior Government Officials.
STRATEGY & DIRECTION
Advisory Services
VUCA has facilitated strategic planning sessions for boards and management teams across public entities, regulators and businesses.
- Annual strategic planning
- Annual performance reporting and quarterly performance reviews
- Sector strategy facilitation and team building
EVIDENCE & INSIGHT
Research
VUCA has undertaken research and evaluation studies, with assignments led by its Chief Executive Officer and Founder.
This experience is supported by expertise in qualitative and quantitative research, programme and project evaluation and the analysis of evidence for organisational decision-making.
Explore research experienceHUMAN CAPITAL
Explore the VUCA programme portfolio
Accredited Programmes
View programmesManagement and Leadership Programmes
View programmesInternational Training Programmes
View programmesContinuing Professional Development (CPD) Programmes
View programmesProgrammes welcome participants from South Africa and abroad. Delivery arrangements and programme-specific requirements are confirmed in the proposal.